You can expect an unsurpassed level of support for your Bizzignite-managed site because you have direct access to all levels of support 24/7.  

If you are having any problems managing the content on your site, our experts are standing by.  There is no problem too big, or too small.  Email our support team 24 hours a day with your problems, questions, concerns and feedback and we will get back to you by the next business day.  Critical issues, bugs and errors are responded to immediately.

Full Ticket Support system is included in your hosting account with Aussie Interconnect.

Basic configuration issues

If you’re having any issues with product configuration, we can help you configure Bizzignite so it’s setup correctly with all your module additions and much more.

Troubleshooting, Bug Fixes and Escalation

This includes the diagnosis and in most cases, the resolution of any functional or visual issues in the Bizzignite Core product.

Bizzignite Usage issues

Our expert Bizzignite consultants can help you make the most of Bizzignite and answer any "how to" questions from catalog setup to advanced marketing promotions.

Not included in our support plans :

• Code Development
• Development Support
• Optimization and Performance Tuning
• Custom Extensions
• Custom Interfaces
• Custom Configuration
• Core Product Upgrades
• Best Practices Recommendations